Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a free spins offer we should take a look at? We'd like to hear from you. This page covers the ways to reach the skylinedriveinnyc.com team and what to expect once you do.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busier periods. When you write in, it helps to include:
- The name of the online casino or page your message relates to
- Whether it's a correction, a question, or general feedback
- Any links or screenshots that help explain the issue
What we can help with
We're a review and comparison site, not a casino operator, so there are limits to what we can do. Here's a quick breakdown of what's in scope and what isn't:
| We can help with | We can't help with |
|---|---|
| Corrections to bonus terms, ratings, or offer details on our site | Processing your deposits, withdrawals, or bonus credits |
| General questions about how free spins or wagering requirements typically work | Account-specific issues (verification, frozen funds, blocked logins) |
| Feedback on a casino's service based on your own experience | Disputes over individual bets or game outcomes |
| Suggestions for casinos or topics to cover | Refunds, chargebacks, or account deletion requests |
If your issue is with a specific casino account — a delayed withdrawal, a bonus that didn't apply correctly, or a login problem — that casino's own support team is the right first stop, since they're the ones who hold your account details and transaction history. Most licensed US casino sites list live chat, email, or phone support directly on their homepage.
Before you get in touch about a bonus
A lot of the messages we get are about welcome offers and free spins, so a couple of quick checks can save time. Free spins and deposit match bonuses almost always come with wagering requirements, game restrictions, maximum withdrawal caps, and expiry dates — these sit in each casino's own bonus terms, not on our comparison pages. If an offer looks different from what we've listed, it may have been updated by the operator since our last check, and we'd genuinely appreciate you flagging it so we can review it.
Reporting a safety or licensing concern
If you've come across a site that looks unlicensed, is misrepresenting its terms, or seems to be operating outside the rules for its state, let us know and we'll look into it. We only cover casinos that hold recognised licensing in their operating jurisdiction, and we take reports about that seriously — though we're a review site, not a regulator, so we can pass information along and update our coverage but can't take enforcement action ourselves.
If gambling has stopped feeling like entertainment
If you're reaching out because gambling is causing you or someone close to you difficulty — financially, emotionally, or otherwise — please don't wait to ask for help. Our Responsible Gambling page lists self-exclusion programs, deposit and time-limit tools, and national support services available to US residents. These resources are free to use and separate from any casino account.
Other ways to find what you need
Before writing in, it's worth checking whether the answer is already on the site. Our About Us page explains how we research and rate casinos, and our Terms and Conditions page covers how our site itself operates, including how our commercial relationships work. If you're specifically looking at options outside the standard US-licensed market, our page on Non GamStop casinos may also be relevant.